Understand dissatisfaction


Improve your ratings by improving the patient experience.

One of the best ways to improve your ratings is to improve the patient experience. But how do you know where to focus your limited resources? We segment your patients and ask unhappy patients why they are dissatisfied. We neatly package this feedback so you can quickly learn where you need to improve the most.




A one star drop in patient ratings leads to a
22%
increase in the likelihood the provider would be named in a malpractice suit.
Sources

Features



Easy-to-use patient feedback form
Make it simple and fast for patients to give you feedback on how you can improve.
Identify areas for improvement
Neatly packaged feedback so you can quickly identify areas for improvement.
Track your progress
Use our intuitive dashboard or weekly updates to track your progress and watch your ratings improve.
Get a weekly synopsis
Get an email every Monday that summarizes the activity from the previous week and measures your progress.
Reach out to dissatisfied patients
We associate the patient's name and email with each comment so you can reach out to affected patients.
Segmentation-based focus
By segmenting patients, you can view only feedback from unhappy patients so you can focus on areas for improvement.


Take control of your reputation

It's clear online reviews directly affect your bottom line. The only question is: are you going to do something about it? At RatingFive, we organically improve your ratings by getting your happiest patients to post five star reviews of your practice and providers. It's time to take control. Take the first step today by getting a free online reputation scorecard.

Get a free reputation scorecard



How healthy are your online reviews?

Find out how you're scoring on popular review sites like Yelp, Google and Healthgrades. Tell us a bit about yourself so our app can create your scorecard.